All questions related to your profile and managing it

• How can I change my password? 408
• I play in several clubs, can I have a single login? 249
• I have a single account across several clubs, how do I choose which club to display? 185
• A family member wants to become a member, can I add them? 139
• How do I book for a family member? 3
• I've lost my password. How can I recover it? 226
• How do I change my profile photo and information? 1
• I have several accounts: how do I merge them into a single login? 3
• How do I change the site language? 3
• How do I set my personal access code? 0
• My data: download, leave the club, delete my account 0
• How do I become a club member online? 2

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 135
• Why are some cells pink on the board? 361
• How can I make a booking 927
• How can I book with a guest? 235
• How can I edit a booking? 184
• How can I delete a booking? 282
• All courts are occupied. Can I join the waiting list? 68
• What payment methods are available to me for a booking? 92
• How to create an open booking 36
• How to join an open match 24
• Where can I find the court access code (door code)? 1
• How do I withdraw from an open match? 2
• How do I view my booking history? 3
• How do I see the weekly schedule? 2
• How do I find and book at another club? 2

How do I register for a camp or a school?

• Sign up for a tennis lesson 89

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 2
• How do I pay for a booking with my wallet? 2
• How do I split the payment with my partner? 2
• How do I use my restaurant vouchers? 0
• How do I view and pay my invoices? 1
• How do I download my certificates? 3
• How do I send money from my wallet to another member? 2

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 3
• How do I join my club's WhatsApp groups? 1
• How do I take part in the Défi-Plugin (challenge tournament)? 2

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 0
• How do I turn on dark mode? 2
• How do I install the Plugin.ch mobile app? 0
• How do I choose the notifications I receive on my phone? 3
• Where can I find the messages sent by my club? 4

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 0
• The administration home page 1

• Manage access 34
• Manage membership cards 19
• Manage clubhouse 9
• Manage restaurant credit 7
• Manage email sending 7
• Manage invoicing 5
• Manage member groups 8
• Manage registrations 7
• Manage special days 8
• Manage offers 7
• Manage online payments 5
• Manage billing regions 5
• Manage the club manager 5
• Manage challenge tournaments 4
• Manage RFID validation 7
• Manage general settings 6
• Setting up the accounts (general ledger) 2
• Configure EBICS: connect Plugin.ch to your bank 1
• Gate access log 0
• Manage multiple buildings 1

• Create a new court 18
• Manage court groups 23
• Manage booking periods 26
• Manage court usage 19
• List, edit, or delete a court 11
• Manage sports 2
• Close courts 2

• Create a new season 13
• Edit or delete a season 16
• Open the winter season by copying last season 2
• Link a sport to a season 2

• Manage recurrence authorizations 15
• Manage restrictions 11
• Manage subscription type 25
• Create booking prices: per session or per season 1
• Check rates with the rate grid 1
• Manage non-member and pay-as-you-go deductions 2
• Booking without a subscription: the guest subscription 1

• Create an item 12
• Assign an item to a member 8
• Edit or delete an item 8
• Delete an item assigned to a member 3
• Import linked items from Excel 3

• Display the member list 21
• Create a new member 32
• View a member's detailed information 12
• Display a member's operational data 10
• Manage member subscriptions 6
• Import member data 5
• Print member cards 7
• Print and export the member list 6
• Charge an item to a member or a group 8
• Link a member to a group 6
• Edit and delete a member 4
• Search for a member 8
• Managing duplicates: merging two profiles 1
• Managing units to be deducted: personalised hours and non-members 2
• Manage Swiss Tennis licenses 1
• Topping up a member's wallet 2
• Find and reactivate a removed member 2
• Issue a certificate for a member 3
• Managing families 3
• Handling erasure requests (GDPR) 2

• Add a new sponsor 10
• Invoice sponsors 9
• Re-invoice sponsors 6

• Assign and remove a role 8
• Roles and access: create and edit a role 9

• Activating the Lessons module 12
• Creating lesson items 12
• Create, edit, and delete a lesson 12
• Manage lesson groups 9
• Manage lesson enrollments 16
• Prerequisite 21
• Invoice and reminder texts 6
• Teachers' schedule 1
• Grouped payments of registrations (basket) 0
• Change the rate of a registration 1
• Copy a lesson for the next season 0

• Complete management of equipment rental 12

• Find old invoice groups (archives) 11
• Invoice considerations and display 10
• Create invoices 13
• Send invoices by email 10
• Manage payment reminders 7
• Print invoices 8
• List and search invoices 9
• Edit and delete invoices 9
• Invoicing a membership fee or an item: what's the difference? 0
• Automatic reminders for e-mail invoices 2
• Keeping the accounts with the general ledger 2
• Manage family discounts 3
• Import accounts from Excel 1
• Carry an overpayment over to the next invoice 2
• Transit accounts for online payments 0
• How invoice dates are calculated 1
• Annuler une facture ou une ligne déjà comptabilisée 4

• List of bank payments 8
• Processing via bank files 6
• Process a manual payment 11

• Process installments 13

• Managing bookings in the schedule 39
• Configure and use open matches 14
• Manage the set times 0
• Create a promo code and use it 0
• Refund a fixed-hour session that was released and taken again 3
• Moving a booking and creating a recurrence in the schedule 2
• Creating and managing recurrences 3
• The weekly view and the all-sports view 4
• The cash journal and the history of a booking 0
• Manage cash register prices 3
• Offering items with a booking 0
• Deleted bookings and deletion records 2
• Replace a player on a fixed hour 2
• A fixed hour cannot be added: nothing is displayed 3

• Manage automatic emails 14
• Sending bulk emails 10
• Manage messages 12
• History of sent emails 9
• Writing an e-mail with the editor 1
• Birthday and inactive member e-mails 4

• Manage challenge tournaments 6

• Enable partner search 13

• The statistics dashboard 7
• Invoicing bookings from the statistics 2

• Access the program 14
• Booking by a member 30

• Creating and configuring a lesson 20
• Sign up for a tennis lesson 16
• Managing registrations (administrator) 13
• Managing groups and the schedule 12
• Tennis lesson invoicing 10
• Invoicing check and Youth and Sport export 4

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 0
• Adding and editing an employee 2
• Special cases: minor salary, young people, pensioners, LPP 1
• Running the monthly payroll 1
• Entering a compensated absence (army, maternity, illness, accident) 2
• The 13th salary and holidays for hourly employees 1
• Paying salaries and reconciling them with the bank 1
• Correcting an approved payslip 2
• Salary certificates and annual lists 3

You'll find all the questions about booking without an account

• How can I book if I don't have an account 847
• Where can I find available courts in my area? 111
• How can I edit/cancel my booking if I don't have an account? 131